Acceptable Use Policy

This acceptable use policy sets out the standards of behaviour and content that apply when you use our website at www.bookstreet.io (our site), including when you create an account, purchase eBooks, submit reviews or ratings, communicate with sellers, or otherwise interact with our site and its features.

This policy applies to all users of our site, including customers and visitors. Sellers (authors, publishers and rights-holders) are also subject to this policy, in addition to the obligations set out in the Author Terms and Conditions which govern their use of BookStreet.io as a marketplace.

This policy should be read together with our Website Terms of Use, our Privacy Policy and, where you purchase an eBook, the Standard Consumer Terms which govern that sale.

By using our site, you confirm that you accept this policy and agree to comply with it. If you do not agree to this policy, you must not use our site.

www.bookstreet.io is operated by Autaway Limited trading as BookStreet (also known as BookStreet.io). We are registered in England and Wales under company number 12185075. Our registered office is at Suite 2063, 6-8 Revenge Road, Chatham, England, ME5 8UD. Our VAT number is GB 458 4341 75.

You may use our site only for lawful purposes. You must not use our site:

• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
• To impersonate or attempt to impersonate BookStreet.io, a BookStreet.io employee, another user, or any other person or entity.
• To engage in any activity that interferes with or disrupts the operation of our site or the servers and networks connected to it.
• To attempt to gain unauthorised access to any part of our site, the server on which our site is stored, or any server, computer or database connected to our site.
• To collect or harvest any information or data from our site or our systems, or attempt to decipher any transmissions to or from the servers running our site, except as expressly permitted by us.
• To use our site in connection with any scheme to defraud customers, sellers, or any third party.

Our site allows you to submit reviews and ratings of eBooks and, in certain circumstances, to communicate with sellers through the platform. When you submit any content to our site, you must comply with the standards set out in this section.

Content standards

All content you upload, post or submit to our site (including reviews, ratings, comments and any communications through the platform) must:

• Be accurate and honestly held (where it states facts).
• Be genuinely held (where it states opinions).
• Comply with all applicable law in England and Wales and in any country from which it is posted.
• Relate to a genuine experience of the eBook or seller being reviewed.

Prohibited content

Content must not:

• Contain any material which is defamatory, obscene, offensive, hateful, discriminatory or inflammatory.
• Promote violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, gender identity, or age.
• Infringe any copyright, trade mark, database right or any other intellectual property right of any person.
• Be likely to deceive any person, including by posting fake, misleading or incentivised reviews.
• Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal content or activity.
• Be threatening, abusive or invasive of another person’s privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to harass, upset, embarrass, alarm or annoy any other person.
• Give the impression that the content originates from BookStreet.io, if that is not the case.
• Advocate, promote, incite or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
• Contain any advertising or promote any services or web links to other sites, except where expressly permitted by us.
• Contain personal data of any third party without that person’s consent, such as names, addresses, telephone numbers or email addresses.
• Contain pornographic images.

Reviews - additional rules

In addition to the content standards above, the following rules apply specifically to reviews and ratings submitted on our site:

• You may only review an eBook that you have purchased through BookStreet.io and which has been delivered to you.
• You must not submit a review of your own eBook, or of an eBook by a person or entity with which you are associated, without clearly disclosing that relationship.
• You must not offer or accept any payment, incentive, free product or other consideration in exchange for submitting a review, unless the review clearly and prominently discloses that fact.
• You must not submit multiple reviews for the same eBook.
• You must not coordinate with others to submit reviews designed to artificially inflate or deflate the rating of any eBook or seller.
• You must not attempt to undermine the integrity of the review system by any means, including creating fake accounts for the purpose of submitting reviews.

These rules reflect the requirements of the Consumer Protection from Unfair Trading Regulations 2008 (as amended) and the guidance of the Competition and Markets Authority on online reviews and endorsements.

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. You must not:

• Share your account credentials with any other person.
• Create more than one account per person.
• Create an account using false or misleading information.
• Use another person’s account without their permission.
• Use your account to facilitate or assist any breach of this policy by another person.

If you become aware of any unauthorised use of your account, you must notify us immediately at Contact page.

You must respect the intellectual property rights of others when using our site. In particular, you must not:

• Upload, post or share any content that infringes the copyright, trade mark or other intellectual property rights of any person.
• Reproduce, redistribute, republish, sell or make available any eBook you have purchased through our site, except to the extent permitted by the licence granted to you under the Standard Consumer Terms.
• Remove, alter or obscure any copyright notice, digital rights management technology, watermark or other proprietary notice contained in any eBook or other content on our site.
• Use any text or data mining, scraping, crawling or similar automated technique in relation to our site or any content on it (see our Website Terms of Use for further details).

If you become aware of any content on our site that you believe breaches this policy, or if you have any other concerns about activity on our site, please report it to us by contacting our customer service team at Contact page or by using the reporting function on our site.

When reporting content, please include as much detail as possible, including the URL or location of the content, the nature of your concern, and (where relevant) any evidence to support your report.

We take all reports seriously and will investigate them promptly. However, we are not obliged to remove content or take other action in response to a report unless we consider it appropriate to do so, acting reasonably.

BookStreet.io permits the listing and sale of eBooks which contain sexually explicit written content, provided that such content is lawful and does not fall within any of the categories of prohibited content set out above. Such eBooks must be correctly categorised by the seller as age-restricted content in accordance with the Author Terms and Conditions.

Age-restricted content is only accessible to users who have completed our age verification process and been confirmed as aged 18 or over. You must not attempt to access, purchase or view age-restricted content unless you have been age-verified.

For the avoidance of doubt, the following categories of content remain strictly prohibited regardless of any age categorisation or age verification, and must not be listed on BookStreet.io under any circumstances:

• Content that is obscene within the meaning of the Obscene Publications Act 1959.
• Any content depicting, describing or promoting the sexual abuse or exploitation of children or minors.
• Any content which constitutes an offence under any applicable criminal law, including but not limited to the Sexual Offences Act 2003, the Coroners and Justice Act 2009 and the Protection of Children Act 1978.

We reserve the right to remove, reclassify or restrict access to any content at any time if we consider it necessary to comply with applicable law, regulatory guidance, or our obligations under the Online Safety Act 2023.

We are committed to compliance with our obligations under the UK Online Safety Act 2023. We take reasonable steps to prevent the appearance and distribution of illegal content on our site and to protect users from harmful content.

If you encounter any content on our site that you believe is illegal or harmful, please report it using the process described above. We will assess the report and take appropriate action, which may include removing the content, suspending or terminating the account responsible, and (where required) reporting the matter to the relevant authorities.

You have a right to appeal any content moderation decision we make. If we remove content you have posted or take action against your account, we will notify you with reasons and you may appeal by contacting us at Contact page. We will consider your appeal and respond within a reasonable time.

We take breaches of this policy seriously. Where we consider that a breach of this policy has occurred, we may take such action as we deem appropriate, including:

• Issuing a warning to you.
• Temporarily or permanently removing any content you have uploaded to our site.
• Temporarily or permanently suspending or terminating your account and your right to use our site.
• Taking legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs).
• Disclosing such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
• Taking any other action we reasonably consider appropriate.

The responses described above are not exhaustive and we may take any other action we reasonably deem appropriate. We will act proportionately and, where practicable, will give you the opportunity to address the issue before taking action, except where the breach is serious, where delay would cause harm, or where we are required to act immediately by law.

You agree to indemnify and hold harmless Autaway Limited trading as BookStreet.io, its officers, directors, employees and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in any way connected with your breach of this policy.

You warrant that any content you upload or submit to our site complies with this policy, and you are liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of this policy.

We may revise this policy at any time by amending this page. Every time you wish to use our site, please check this policy to ensure you understand the terms that apply at that time.

This policy, its subject matter and its formation are governed by English law. The courts of England and Wales have jurisdiction, subject to the rights of consumers resident in Scotland or Northern Ireland to bring proceedings in those jurisdictions.

If you have any questions about this policy or wish to report a breach, please contact us:

email: [email protected]

Post: Autaway Limited, Suite 2063, 6-8 Revenge Road, Chatham, England, ME5 8UD