Privacy Policy

Privacy policy

This privacy policy gives you information about how Autaway Limited trading as BookStreet (also known as BookStreet.io) collects and uses your personal data through your use of our website at www.bookstreet.io, including any data you may provide when you create an account, purchase an eBook, submit a review, subscribe to our newsletter, or contact us.

BookStreet.io is an online marketplace where sellers (including authors, publishers and rights-holders) list and sell eBooks directly to customers. When you purchase an eBook, your contract is with the seller, not with us. However, we are the data controller in respect of the personal data described in this privacy policy.

This website is not intended for children under the age of 13 and we do not knowingly collect data relating to children under 13.

Controller

Autaway Limited (company number 12185075) trading as BookStreet (also known as BookStreet.io) is the controller and responsible for your personal data.

Our registered office is at Suite 2063, 6-8 Revenge Road, Chatham, England, ME5 8UD.

If you have any questions about this privacy policy, including any requests to exercise your legal rights (see section 10), please contact us using the information set out in the contact details section (section 11).

Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: first name, last name, username or similar identifier, and title.
• Contact Data: email address, billing address and telephone number.
• Financial Data: payment card details (processed and stored by our third-party payment provider, not by us directly).
• Transaction Data: details about payments made by you and details of eBooks you have purchased through our site.
• Technical Data: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access our site.
• Profile Data: your username and password, purchases and orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data: information about how you interact with and use our website, including pages visited, eBooks browsed, search queries, and time spent on the site.
• Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.
• Review Data: any reviews, ratings or comments you submit about eBooks or sellers on our site.
• Age Verification Data: information provided by you to our automated ID checking software, or if requested by us, copies of photographic identification documents (such as passport, driving licence or national identity card) submitted for the purpose of age verification, together with the outcome of the verification, the date of verification and the method used.

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly or indirectly reveal your identity.

We use different methods to collect data from and about you, including through the following:

Your interactions with us

You may give us your personal data by filling in forms on our site or by corresponding with us by email or otherwise. This includes personal data you provide when you:

• Create an account on BookStreet.io.
• Purchase an eBook through our site.
• Submit a review or rating of an eBook or seller.
• Subscribe to our newsletter or other communications.
• Contact our customer service team.
• Enter a competition or promotion.
• Give us feedback.

Automated technologies or interactions

As you interact with our site, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.

Third parties

We may receive personal data about you from various third parties which may be based outside the UK, including:

• Technical Data from analytics providers such as Google (based outside the UK).
• Contact, Financial and Transaction Data from our payment service provider(s).
• Identity and Contact Data from identity verification service providers, where you are a seller applying to list eBooks on our platform or a customer completing our age verification process.

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following:

• Performance of a contract: Where we need to perform the contract we are about to enter into or have entered into with you (including our Website Terms of Use and, where we act as agent for sellers, facilitating the contract between you and the seller under the Standard Consumer Terms).
• Legitimate interests: Where it is necessary to conduct our business and pursue our legitimate interests, provided these are not overridden by your rights. Our legitimate interests include operating and improving the marketplace, preventing fraud, ensuring platform security, and providing customer support.
• Legal obligation: Where it is necessary for compliance with a legal obligation to which we are subject.
• Consent: Where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to our marketing emails.

Purposes for which we will use your personal data

The table below sets out the ways we use your personal data and the legal bases we rely on to do so.

Direct marketing

You will receive marketing communications from us if you have opted in to receiving them or if you have purchased an eBook through our site and you have not opted out of receiving marketing. We will not send you marketing communications if you have not opted in or if you have opted out.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for their own direct marketing purposes.

Opting out of marketing

You can ask us to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you, by adjusting your preferences in your account settings, or by contacting us at [email protected]

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes, for example order confirmations, delivery notifications and updates to our terms and conditions.

Cookies

For more information about the cookies we use and how to change your cookie preferences, please see our Cookie Policy

When you purchase an eBook through BookStreet.io, we share certain personal data with the seller of that eBook so that the seller can fulfil your order, deal with any queries or complaints, and comply with their legal obligations (including consumer protection and tax law). The categories of data we share with sellers include:

• Your name and email address.
• Details of the eBook(s) you have ordered.
• Information about any queries or complaints you raise in relation to your order.

We do not share your payment card details with sellers. All payment processing is handled by our third-party payment provider.

Both we and the seller are independent data controllers in respect of the shared personal data. The seller is required, under our Author Terms and Conditions, to comply with UK data protection law in respect of any personal data we share with them. However, we are not responsible for any seller’s processing of your personal data beyond what is set out in these terms. We encourage you to review the seller’s own privacy information where available.

We may share your personal data with the following categories of third parties for the purposes set out in the table above:

• Payment service providers: to process payments for eBook purchases. Our current payment provider is PayPal (or such other provider as we may use from time to time).
• IT and platform hosting providers: who provide the technology infrastructure for our site.
• Analytics providers: who assist us in understanding how our site is used, including Google Analytics.
• Email service providers: who send transactional and marketing emails on our behalf.
• Identity verification providers: who assist us in verifying the identity of sellers on our platform and the age of customers who wish to access age-restricted content.
• HM Revenue & Customs, regulators and other authorities: who require reporting of processing activities in certain circumstances.
• Law enforcement: where we are required or permitted to do so by law, or in connection with the prevention or detection of crime.

We may also share your personal data with third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. If a change happens to our business, the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Some of our third-party service providers are based outside the United Kingdom, which means that their processing of your personal data may involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring that at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data.
• We may use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely an International Data Transfer Agreement.

To obtain a copy of the contractual safeguards we use for international transfers, please contact us using the details in section 11.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We do not store your payment card details on our systems. All payment information is processed and stored by our third-party payment provider in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax and legal purposes.

Age verification data: Where you submit identification documents for age verification purposes, we will securely delete the copies of your identification documents promptly after we have completed the verification process. We will retain only a record that your age has been verified, the date on which verification was completed, and the method of verification used. This record will be retained for as long as you maintain an account on BookStreet.io, and for a period of six years after your account is closed, in order to comply with our record-keeping obligations and to demonstrate compliance with our obligations under the Online Safety Act 2023.

In some circumstances you can ask us to delete your data: see section 10 below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

You have a number of rights under data protection laws in relation to your personal data. You have the right to:

• Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest as the legal basis for processing. You also have the absolute right to object at any time to the processing of your personal data for direct marketing purposes.
• Request the transfer of your personal data to you or to a third party in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the data’s accuracy or where our use of the data is unlawful but you do not want us to erase it.

If you wish to exercise any of the rights set out above, please contact us using the details in section 11.

No fee usually required

You will not have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you have any questions about this privacy policy or about the use of your personal data, or you wish to exercise your privacy rights, please contact us:

Email: [email protected]

Post: Autaway Limited, Suite 2063, 6-8 Revenge Road, Chatham, England, ME5 8UD

You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance using the details above.

We keep our privacy policy under regular review. This version was last updated on March 14, 2026.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

Our site may include links to third-party websites, plug-ins and applications, including those of sellers and payment providers. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.